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FAQs

Return Policy 

If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree to the refund amount directly with the seller.

Seller Service  

On-time Delivery. If you do not receive your purchase within days, you can ask for a full refund before order completion 

What protections can I get and how it works?

Everyone who shops on FyreDrip.com receives the following guarantees for each purchase:

Full refund if you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

 

How it works:

If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.

Full refunds are not available in the following circumstances:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
  • Other exceptional circumstances outside the control of FyreDrip.com

Refund or keep items not as described

You can get a full refund if your item is significantly different from the seller’s description, or you can choose a partial refund and keep the product. 

How it works:

FyreDrip sets a return policy to resolve issues where the item is not as described (i.e. who is responsible for return shipping costs). If your item is not as described, you should contact customer service to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by our return policy.

 

You can request a refund if all of the following conditions are satisfied:

  1. The products were purchased on FyreDrip.com and are within the 30 day return window.
  2. The refund request complies with all other relevant rules and policies of FyreDrip.com.* 

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